Welcome to GroMart. By accessing or using our website, mobile application, or services, you agree to comply with and be bound by the following Terms of Service. Please read them carefully before using our platform.

1. Acceptance of Terms

By using GroMart, you confirm that you are at least 18 years old or accessing the platform under the supervision of a parent or legal guardian. If you do not agree with any part of these terms, please do not use our services.

2. About GroMart

GroMart is an online grocery store offering fresh fruits, vegetables, daily essentials, packaged food, and related products. We provide home delivery and store pickup services in selected service areas.

3. User Account

To place orders on GroMart, you may be required to create an account.

You agree to:

  • Provide accurate and complete information

  • Keep your login credentials secure

  • Be responsible for all activities under your account

GroMart reserves the right to suspend or terminate accounts found to be misused or providing false information.

4. Product Information & Availability

We make every effort to display accurate product descriptions, images, prices, and availability. However:

  • Product images are for representation only

  • Prices and availability may change without notice

  • Stock availability is subject to change at the time of order processing

GroMart reserves the right to limit quantities or cancel orders due to unavailability.

5. Orders & Payments

All orders placed through GroMart are subject to acceptance and availability.

  • Prices are displayed in local currency and may include applicable taxes

  • Payments must be completed before order processing

  • We reserve the right to cancel orders in case of payment failure, pricing errors, or suspected fraud

Accepted payment methods will be displayed during checkout.

6. Delivery & Pickup

Delivery timelines are estimates and may vary due to:

  • Weather conditions

  • Traffic or operational issues

  • Public holidays

Customers are advised to be available at the delivery address during the selected time slot. GroMart is not responsible for delays caused by incorrect address details provided by the customer.

7. Returns, Refunds & Exchanges

Due to the nature of grocery and perishable items, returns are accepted only under specific conditions such as:

  • Damaged or spoiled products

  • Incorrect items delivered

  • Expired products

All issues must be reported within 24 hours of delivery. Approved refunds or replacements will be processed as per our Store Refund Policy.

8. Cancellations

Orders can be cancelled before they are processed or dispatched. Once an order is packed or out for delivery, cancellation may not be possible.

GroMart reserves the right to cancel orders due to:

  • Product unavailability

  • Payment issues

  • Operational constraints

9. User Conduct

By using GroMart, you agree not to:

  • Use the platform for unlawful purposes

  • Upload harmful, misleading, or abusive content

  • Attempt to disrupt or compromise site security

Any misuse may result in account suspension or legal action.

10. Intellectual Property

All content on GroMart, including logos, text, images, designs, and software, is the property of GroMart or its licensors and is protected by applicable intellectual property laws.

Unauthorized use, copying, or distribution is strictly prohibited.

11. Limitation of Liability

GroMart shall not be liable for:

  • Indirect or incidental damages

  • Loss arising from delivery delays beyond our control

  • Issues caused by incorrect customer information

Our liability, if any, shall be limited to the value of the order placed.

12. Third-Party Links

Our website may contain links to third-party websites. GroMart is not responsible for the content, policies, or practices of these external sites.

13. Modifications to Terms

GroMart reserves the right to update or modify these Terms of Service at any time. Continued use of the website after changes are posted constitutes acceptance of the revised terms.

14. Governing Law

These Terms of Service shall be governed by and interpreted in accordance with the laws of India. Any disputes shall be subject to the jurisdiction of local courts.

15. Contact Us

If you have any questions regarding these Terms of Service, please contact us via the Contact Us page on our website.